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Frequently Asked Question

How do I sign up for the online renewal services?
Online renewal services are only available for Pajak Gadai Wangmax Fettes and Pajak Gadai Wangmax Farlim.

Logon to https://cms.wangmax.com/Account/Login to sign up for online renewal. You would need to provide your Identity Number/ Passport Number and Contact Number for signing up.

We are unable to create user accounts via online requests. This is to protect our customers’ information and privacy.
I did not receive the one-time-password (OTP) sent via SMS.
Please ensure that your mobile number registered with us is updated. If you are unsure, please call up the respective branch to check.

Wangmax Farlim: 010 835 8002
Wangmax Fettes: 019 992 2933
How do I update my personal information?
Please visit the branch where you have pawned your item to update your personal information. We are unable to update via online requests. This is to protect our customers’ information and privacy.
What are the available online services?
Our online renewal service provides a convenient way for you to renew your existing pawn ticket without having to visit our branches. You can also renew your pawn ticket anytime at your convenience.

However if you would like to request to increase the pawn loan or redeem your pledge, please visit our branch personally. We are unable to process such requests via our online services.
How to raise an enquiry?
There is a "CONTACT" tab at the bottom of our online services web page. Click on the tab to raise an enquiry.

Please describe your problem in the enquiry form. We will also need you to provide the below information:

● Your full name
● Your identification number
● Your mobile number
● The branch where you have pawned your item/s
● Your pawn ticket number/s (e.g. T Fxxxxx F)

We will respond to your enquiry within three working days.
I cannot log in to your online services.
There could be several reasons why you cannot log into the online services.

1) The identity number/ passport number you have provided is/are invalid.

2) The mobile number you have provided is/are invalid.

Recommendation: For no. 1 and 2, please visit the respective branch where you have pawned your item to update your personal particulars. We are unable to update customers’ particulars via online requests. This is to protect our customers’ information and privacy.

3) You have forgotten the password to login.
Recommendation: You can click on the "Forgot Password” on https://cms.wangmax.com/Account/Login page.
How do I renew my pledge/s online?
Follow the below steps:

1) Log in with a computer/ tablet/ ipad/ mobile phone.

2) At the Dashboard, select the branches where you pledged your items.

3) Select the pledge (i.e. pawn ticket) that you want to renew.

4) Payment to be made via Online Bank Transfer.

5) Customers will receive an acknowledgement email upon successful payment and an email with payment receipt will be sent to your registered email account.
I cannot see my pledge/s. Some of my pledges are missing.
Your pawn ticket might have expired and auctioned, hence not showing online. To check further, kindly contact the respective branch.
I cannot renew my pawn ticket.
For online renewal, the renewal window is available one (1) day before and one (1) day after the date on your pawn ticket.

For example:

Pawn ticket date: 15/08/2020
Renewal window: 14/08/2020, 15/08/2020 and 16/08/2020
After 16/08/2020, the renewal window will be closed.

If you would like to renew the pawn ticket which is not within the renewal window, kindly contact the respective branch.

Wangmax Farlim: 010 835 8002
Wangmax Fettes: 019 992 2933
How do I know if the payment is successful?
An acknowledgement email will be sent to you following each successful renewal. An email with payment receipt will also be sent to your registered email account.

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These Terms of Use apply to your access to, and use of, all or part of any website or mobile application of 8 BYTES SDN BHD (“8 BYTES”), an authorized licensee of www.virtualo.biz and any other site, mobile application or online service or online community where these Terms of Use are posted or incorporated by reference (collectively, the “Sites”). These Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with 8 BYTES for products, services or otherwise. If you are using the Sites on behalf of any entity, you represent and warrant that you are authorized to accept these Terms of Use on such entity's behalf, and that such entity agrees to indemnify you and 8 BYTES for violations of these Terms of Use. This agreement contains disclaimers and other provisions that limit our liability to you.


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Terminology

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  3. "Transaction" or "Transaction" refers to the action of submitting records by Members of the Sites.


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Individuals who have given their consent to this Agreement and have completed the prescribed membership application will be granted Membership after completion of the prescribed registration procedures. Member Registration should be carried out by the person applying to be a member him or herself. Registration by a representative will not be recognized. Additionally, persons younger than 13 years of age cannot register to be Members of the Site. Furthermore, those who have previously had their Membership revoked or have been judged unfit for Membership by 8 BYTES may be refused.


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8 BYTES's Liability Limitations

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Suspension of Use or Revocation of Membership for Specific Members

If any of the following are judged applicable to a specific Member, 8 BYTES may without warning suspend service, change the Member's username and password, or revoke the Membership of the applicable Member. 8 BYTES will not bear any responsibility for any resultant damages.

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Handling of Information

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Revisions to this Agreement

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